Information we collect
When you send an enquiry we collect the information you enter in the form:
- Your name, email address and telephone number
- Whether you are in the UK or outside it
- The type of help you need and whether an application has been refused
- What you tell us about your situation
- The page the form was sent from
Sensitive information
Immigration enquiries often include sensitive details, such as nationality, immigration history, relationship details or criminal convictions. Please share only what is needed to understand your enquiry. By including such details you agree to them being used to respond to you.
How we use it
We use your information to:
- Read and respond to your enquiry
- Arrange appropriate immigration assistance, which may include referring your enquiry to an independent, regulated immigration professional
- Keep a record of enquiries and protect the site against misuse
Legal basis
We rely on your consent, given when you submit the form, and on our legitimate interest in responding to enquiries and operating the site. You can withdraw consent at any time by contacting us.
Who we share it with
Your enquiry may be passed to an independent immigration professional or regulated legal practice so that they can contact you. They are responsible for their own use of your information once they receive it.
We also use service providers to host the site and to store and deliver enquiries. They act on our instructions. We do not sell personal information.
How long we keep it
Enquiries are kept for as long as needed to respond and to maintain a record, and no longer than 24 months unless the law requires otherwise.
International transfers
Some service providers may process information outside the UK. Where they do, appropriate safeguards recognised under UK data protection law are used.
Your rights
Under UK data protection law you can ask us to:
- Give you a copy of your information
- Correct information that is wrong
- Delete your information
- Restrict or object to how it is used
Cookies
The site uses a small number of cookies. See the Cookies page for details and for how your choice is stored.
Contact and complaints
To exercise your rights or ask a question about this policy, email info@ukspousevisas.com.
If you are not satisfied with our response you can complain to the Information Commissioner's Office.
Last updated: 9 October 2026